General Cancellation Policy • Cancellations made within 7 days of check-in time forfeit the full amount for the first night Long Weekends & School Holidays Cancellation Policy • Cancellations made within 14 days of check-in time forfeit the deposit of the first night Long Weekends - 3 Night Minimum Stay 1st - 5th November 2019 6th - 9th March 2020 5th - 8th June 2020 School Holidays 2019 / 2020 2nd - 27th January 2020 28th March - 9th April 2020 27th June - 12th July 2020 Peak Cancellation Policy • A minimum of 30 days’ notice is required for cancellations during Peak Periods • Cancellations made within 30 days of check-in time forfeit the full amount of the reservation Easter: 10th - 13th April 2020 - 3 night minimum stay Great Ocean Road Running Festival: 15th - 17th May 2020 - 3 night minimum stay Christmas Holidays 2019 - 2020 - Peak Cancellation Policy Applies Saturday 21st December 2019 - Wednesday 1st January 2020 - 5 night minimum stay During Stay • Bookings cancelled during a stay forfeit the remainder of the accommodation booking cost total if the nights are unable to be resold Deposit • For all reservations taken over the phone, via email or through The Booking Button, the first night of the reservation is taken to secure the booking. This is for all periods, both Peak and Off-Peak.

* Please note special events have a different cancellation policy. Please confirm when booking.