General Cancellation Policy • Cancellations made within 7 days of check-in time  forfeit the full amount for the first night Long Weekends & School Holidays Have A 14 Day Cancellation Policy 8th - 11th March 2019 5th - 19th April 2019 7th - 10th June 2019 28th June - 14th July 2019 20th September - 6th October 2019 1st - 5th November 2019 Peak Cancellation Policy • A minimum of 30 days notice is required for  cancellations during Peak Periods • Cancellations made within 30 days  of check-in time  forfeit the full amount of the reservation  Great Ocean Road Marathon: 17th - 20th May 2019  Easter: 19th - 22nd April 2019 Christmas Holidays 2019 - 2020 - Peak Cancellation Policy Applies 20th December 2019 - 1st January 2020 - 5 night minimum 2nd January 2020 - 27th January 2020 - 3 night minimum During Stay • Bookings cancelled during a stay forfeit the remainder  of the accommodation booking cost total if the nights are unable to be resold Deposit • For all reservations taken over the phone, via email or  through The Booking Button, the first night of the reservation is taken to secure the booking. This is for all periods, both Peak and Off-Peak.

* Please note special events have a different cancellation policy.    Please confirm when booking.